return process

In order to make a claim or return a product, you need to have a user account at fristads.com. Do you lack login credentials? Contact inside sales for help.

Telephone

+44 020 3026 7760 ​​​​​​​

Telephone

+44 020 3026 7760 ​​​​​​​

Making a return with login
1.    Log in at fristads.com using your personal login credentials.
7.    Finish your return by going to the return basket and filling out your contact information. ​​​​​​​
2.    Go to the Admin tab and “My orders”.
8.    Click on ”Return”. ​​​​​​​
3.    Choose the order that you would like to return by clicking on “View”.
9.    Choose shipping method and number of parcels. ​​​​​​​
4.    Choose ”Return” in the upper right corner. ​​​​​​​
10.    Download and print your shipping label. ​​​​​​​
5.    In the next window, choose the product you would like to return, as well as the number of products and the reason for the return. ​​​​​​​
11.    Follow the packing instructions on the screen.​​​​​​​
6.    Put the products in the return basket. ​​​​​​​
12.    Now you can exit the window and return to your order view.
1. Log in at fristads.com using your personal login credentials.​​​​​​​
​​​​​​​
2. Go to the Admin tab and “My orders”.​​​​​​​
​​​​​​​
3. Choose the order that you would like to return by clicking on “View”.
​​​​​​​
4. Choose ”Return” in the upper right corner.​​​​​
​​​​​​​
5. In the next window, choose the product you would like to return, as well as the number of products and the reason for the return. ​​​​​​​
​​​​​​​
6. Put the products in the return basket. ​​​​​​​
​​​​​​​
7. Finish your return by going to the return basket and filling out your contact information.
​​​​​​​
8. Click on ”Return”.
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9. Choose shipping method and number of parcels.
​​​​​​​
10.  Download and print your shipping label.
​​​​​​​
11.  Follow the packing instructions on the screen.
​​​​​​​
12.  Now you can exit the window and return to your order view.
​​​​​​​
Making a return without login​​​​​​​
1. To register your return without logging in, click here​​​​​​​
2. Log into your order using your order number and customer number. You will find these on your invoice or order confirmation.​​​​​​​
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3. Follow the instructions above from step 5. ​​​​​​​
Making a claim with login​​​​​​​
1. Log in at fristads.com using your personal login credentials.​​​​​​​
6.    Make sure the right product is selected and continue by choosing “Claim of product.”​​​​​​​
2.    Go to the Admin tab and “My orders”.​​​​​​​
7.    In the next window, explain why you would like to claim the product. Continue to the next step.  ​​​​​​​
3.    Choose the order that contains the product you would like to return by clicking at “View”.​​​​​​​
8.    Feel free to download one or more images of the garment, to speed up the handling of your claim. ​​​​​​​
4.    Choose "Claim” in the upper right corner.​​​​​​​
9.    Finish your claim by clicking on “Confirm.”​​​​​​​
5.    In the next window, choose the product you would like to return. Click on “Make a claim” to get to the next step. ​​​​​​​
10.    Click on “All done!” at the bottom of the window to get back to your order view.
1. Log in at fristads.com using your personal login credentials.
​​​​​​​
2. Go to the Admin tab and “My orders”.
​​​​​​​
3. Choose the order that contains the product you would like to return by clicking at “View”.
​​​​​​​
4. Choose "Claim” in the upper right corner.
​​​​​​​
5. In the next window, choose the product you would like to return. Click on “Make a claim” to get to the next step.
​​​​​​​
6. Make sure the right product is selected and continue by choosing “Claim of product.”
​​​​​​​
7. In the next window, explain why you would like to claim the product. Continue to the next step.
​​​​​​​
8. Feel free to download one or more images of the garment, to speed up the handling of your claim.
​​​​​​​
9. Finish your claim by clicking on “Confirm.”
​​​​​​​
10.  Click on “All done!” at the bottom of the window to get back to your order view.
Making a claim without login​​​​​​​
1. To register your claim without logging in, click here​​​​​​​
2. Log into your order using your order number and customer number. You will find these on your invoice or order confirmation.​​​​​​​​​​​​​​​​​​​​​
3. Follow the instructions above from step 5.